Founded in 2014, Hohem is a global leading tech brand specializing in intelligent imaging stabilization systems. Driven by the mission of “Make the Moment,” Hohem is dedicated to making professional-grade cinematography accessible to everyone through cutting-edge AI vision technology.
Hohem has consistently pushed the boundaries of the industry, launching the world’s first smartphone stabilizer with auto-face tracking and the world’s lightest 3-axis foldable smartphone gimbal. From Vlogs and sports to professional filmmaking, Hohem’s range of iSteady stabilizers for smartphones, action cameras, and DSLRs provides creators in over 50 countries with the ultimate tools for steady, creative, and smart storytelling.
1. What makes Hohem gimbals unique? Hohem is a pioneer in built-in AI tracking. Many of our latest models (like the iSteady V3 or M6) feature an independent AI vision sensor that allows for face and body tracking and gesture control without the need for a Bluetooth or App connection.
2. Where does Hohem Store ship from? We operate local warehouses in the US, UK, Germany, Canada, Australia, and China. Orders are typically processed quickly and delivered within 3–7 business days for most major regions.
3. What is the return policy for the official store? We offer a 15-day “change-of-mind” return policy. The product must be in its original packaging and resalable condition. For non-quality related returns, the customer is generally responsible for return shipping costs.
4. Do Hohem products come with a warranty? Yes. All products purchased from the official Hohem store include a 1-year limited warranty. We provide professional technical support and repair services for any manufacturing defects.
5. Why is my gimbal vibrating or not leveling? This is usually due to improper balancing. Ensure your device is securely mounted and the motors are unlocked before turning the power on. You can use the Hohem Joy App to perform an “Auto Calibration” to fix leveling issues.
6. Which App should I use with my stabilizer? For the best experience, download the Hohem Joy App. It provides creative templates (Moment Mode), firmware updates, and advanced camera settings to unlock the full potential of your gimbal.
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