Footshop Frequently Asked Questions

1. What is Footshop?

Footshop is a European retailer specializing in sneakers, streetwear, and lifestyle apparel. They offer a curated selection of products from global brands like adidas, Nike, Converse, Vans, and exclusive collaborations such as FTSHP x Botas.

2. How do I earn cashback through Kickbackly at Footshop?

To earn cashback:

1. Click the Footshop link on Kickbackly.

2. Complete your purchase on the Footshop website.

3. Return to Kickbackly and submit your order details to track your cashback.

3. What is the cashback rate at Footshop?

Cashback rates vary:

• New Customers: Up to 6%

• Existing Customers: Up to 4%

Note: Cashback is calculated based on the net value of the goods purchased, excluding taxes, shipping, and any additional charges or fees. 

4. Are there any exclusions to cashback?

Yes, cashback may not be available if:

• A discount of 60% or higher is applied.

• Coupon or promotional codes not listed on Kickbackly are used.

• The shopping cart is not cleared before clicking through to the retailer.

• Orders are deemed by the merchant as being for reseller activities.

Please ensure to follow all guidelines to qualify for cashback. 

5. When will my cashback be credited?

Cashback is typically credited within 1–2 days after your purchase. However, the merchant may take up to 180 days to confirm the transaction. Once confirmed, cashback is moved into “Payable” status. Please note that cashback is not available for orders deemed by the merchant as being for reseller activities.

6. How can I track my cashback?

You can track your cashback by logging into your Kickbackly account and navigating to the “My Earnings” section. Here, you’ll find details of your pending and confirmed cashback.

7. What should I do if my cashback is missing?

If your cashback hasn’t been credited within the expected timeframe, you can submit a “Missing Cashback” claim through Kickbackly’s support center. Please provide your order details and any relevant information to assist in the investigation.

8. Can I combine cashback with other discounts?

Combining cashback with other discounts may affect the cashback rate. It’s recommended to check the specific terms and conditions on Kickbackly and Footshop to understand how combining offers may impact your cashback.

9. How can I contact Footshop customer service?

You can reach Footshop’s customer service through the following methods:

• Email: support@footshop.com

• Phone: +44 203 807 1459

• Online Chat: Available on the Footshop website during business hours.

Their customer service team is available Monday to Friday, 8:00 AM – 6:00 PM CET.