eibabo® is a high-end international e-commerce platform and a subsidiary of the eibmarkt.com group, one of the world’s leading providers of smart home technology, lighting, and electrical components. With over 25 years of expertise and a catalog featuring more than 30,000 manufacturers, eibabo® serves as a bridge between premium European engineering and global demand.
Operating in over 180 countries and available in 14 languages, we specialize in providing over 300,000 items, including KNX building automation, switchgear, and high-quality industrial components. Our mission is to provide professional installers, architects, and DIY enthusiasts with a secure, efficient, and technologically advanced shopping experience.
Do you ship internationally? Yes, eibabo® ships to over 180 countries. We utilize specialized logistics partners for global delivery, ensuring that sensitive electronic components are handled with care.
How long does delivery take? Stock items usually ship within 24 hours. International delivery times vary by destination and customs processing, but typically range from 3–10 business days for air freight.
Are customs duties included in the price? For deliveries outside the EU, prices are shown without VAT. Import duties and taxes are determined by your local customs office and are the responsibility of the recipient.
Are the products genuine and brand new? Absolutely. eibabo® only sources original products directly from renowned manufacturers such as ABB, Siemens, Schneider Electric, Phoenix Contact, and Gira. All items are brand new and in original packaging.
Can I get a discount for large orders? Our pricing is already highly competitive. However, for large-scale projects or bulk business orders, you can use our “Inquiry” function on the product page to request a custom quote.
Which payment methods are supported? We offer a wide variety of secure payment options, including Credit Cards (Visa, Mastercard, Amex), PayPal, SEPA Bank Transfer, and region-specific methods like Giropay or Apple Pay.
Is my data protected? Yes. eibabo® uses high-level SSL encryption and adheres to strict GDPR standards to ensure your personal and transactional data remains private.
What is your return policy? Consumers have a statutory 14-day right of withdrawal. Please note that custom-configured items or specialized industrial components may have specific conditions for returns.
Do you provide technical advice for KNX/Smart Home systems? While we are primarily a retail platform, we provide extensive product documentation. Our support team can assist with order-related technical inquiries, but for complex system design, we recommend consulting a certified integrator.
How can I track my order? Once your order is dispatched, you will receive a tracking link via email and a notification in your “My Account” area.
How do I contact customer support? The most efficient way to reach us is through your personal customer center on the website. This ensures your inquiry is linked directly to your order history.
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