Stayz is Australia’s leading vacation rental marketplace, connecting travellers with unique local stays for over 20 years. As a proud member of the Expedia Group (Vrbo) family, Stayz specializes in providing whole-home rentals—meaning you never have to share your space with a host or other guests.
Whether it’s a beachfront shack in Byron Bay, a snowy chalet in the Snowy Mountains, or a spacious vineyard estate in the Hunter Valley, Stayz offers more than 50,000 holiday homes across Australia. Designed for families and groups, Stayz helps you create unforgettable memories in a home away from home.
1. What is Stayz? Stayz is an online platform for booking holiday rentals in Australia. It focuses on “whole-home” experiences, offering private properties ranging from apartments and cottages to luxury villas.
2. How do I make a booking? Simply enter your destination, travel dates, and number of guests on the Stayz website or app. Once you find a property you love, you can either “Instant Book” (if available) or send a booking request to the property owner.
3. Is my booking secure? Yes. When you book and pay through the Stayz platform, you are covered by the “Book with Confidence Guarantee.” This provides protection against fraudulent listings, significant property misrepresentations, and emergency rebooking assistance.
4. Can I bring my pet? Many Stayz properties are pet-friendly! You can use the “Pets allowed” filter during your search to find homes that welcome your furry friends.
5. What is the cancellation policy? Cancellation policies are set by individual homeowners and vary from property to property. You can find the specific policy (e.g., Relaxed, Moderate, or Firm) on the property listing page before you book.
6. Who do I contact if I have a problem during my stay? Your first point of contact should always be the property owner or manager. If you are unable to reach them or cannot resolve the issue, Stayz Customer Support is available 24/7 to assist you.
7. Are the prices per person or per night? Prices are typically displayed as a nightly rate for the entire property. Please note that additional fees, such as cleaning fees or service fees, may apply and will be shown in the price breakdown before checkout.
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