City Chic – FAQ

1. Ordering
Q1: How do I place an order online?
A: Select the desired product, choose your size and color, add it to your bag, and proceed to checkout. Payment methods include major credit cards, PayPal, and region-specific options such as Afterpay or ZipPay.

Q2: Can I cancel or change my order?
A: Orders cannot be changed or canceled once processing has started. To change an item, place a new order and return the original item for a refund.

Q3: What if an item is out of stock?
A: Popular items may sell out. Out-of-stock items may not be restocked. If an out-of-stock item is in your order, a refund may be issued.

2. Sizing & Fit
Q1: How do I know my size?
A: Use the size guide to measure your bust, waist, and hips. City Chic sizes are designed for curves, typically ranging from US 12–24.

Q2: Do sizes run large or small?
A: Some users report that City Chic sizing is slightly generous compared to other brands. It’s recommended to check the size chart carefully.

3. Payment & Currency
Q1: What payment methods are accepted?
A: Visa, MasterCard, PayPal, and Afterpay/ZipPay in supported regions.

Q2: Which currency is used?
A: Prices display in the currency of the website’s country (e.g., AUD for Australia). International orders may be subject to taxes or duties.

4. Shipping & Returns
Q1: Where do you ship?
A: Shipping is available to the US, Canada, Australia, New Zealand, and selected regions.

Q2: What is the return policy?
A: Items can be returned within 30 days in original condition with tags. Return shipping may apply depending on region.

Q3: Can I exchange for a different size?
A: Direct exchanges are not available online. To change sizes, return the original item and place a new order. In-store exchanges may be possible where stores exist.

5. Gift Cards & Online Credit
Q1: Can I use gift cards or store credit?
A: Yes, City Chic supports gift card purchases and online credit. Balance and redemption can be managed online.