DHgate – Frequently Asked Questions (FAQ)

1. What is DHgate?

DHgate is a global B2B e-commerce platform that connects international buyers with Chinese suppliers, offering a wide range of products for wholesale and retail.

2. How do I earn cashback through Kickbackly at DHgate?

To earn cashback:

1. Click the DHgate link on Kickbackly.

2. Complete your purchase on the DHgate website.

3. Return to Kickbackly and submit any required confirmation or tracking form to ensure your purchase is recorded for cashback.

3. What products are available on DHgate?

DHgate offers:

• Electronics (phones, computer accessories, and more)

• Clothing and fashion accessories

• Home and garden products

• Toys and sports equipment

• Beauty and health products

4. How do I use discount codes?

Enter valid discount codes during checkout to receive applicable savings. Some codes may only apply to specific products or minimum order amounts.

5. Does DHgate offer cashback?

Yes, DHgate partners with cashback platforms to provide cashback opportunities. The specific percentage or conditions depend on the platform’s offer.

6. How can I check my order status?

You can log in to your DHgate account and go to “My Orders” to track the latest status, including shipping and delivery updates.

7. How can I cancel an order?

Once payment is completed, orders typically cannot be canceled. If needed, contact DHgate customer service as soon as possible to inquire about cancellation options.

8. What is DHgate’s return and exchange policy?

DHgate offers returns and exchanges. Specific policies and procedures can be found on their return/exchange pages.

9. How can I contact DHgate customer service?

You can contact DHgate customer service via:

• Phone

• Email

• Online chat through your DHgate account

10. How can I contact Kickbackly support?

If you encounter issues or have questions regarding cashback, you can reach Kickbackly customer support through their support channels.