Pinto Ranch Frequently Asked Questions

1. What is Pinto Ranch?

Pinto Ranch is a Western wear retailer offering curated collections of cowboy boots, hats, apparel, and accessories. They provide a selection of high-quality Western fashion for men, women, and children.

2. How do I earn cashback through Kickbackly at Pinto Ranch?

To earn cashback:

1. Click the Pinto Ranch link on Kickbackly.

2. Complete your purchase on the Pinto Ranch website.

3. Return to the Kickbackly page and submit your order details to track your cashback.

Cashback is typically verified after your order ships and may take up to 30 days to process.

3. What is Pinto Ranch’s shipping policy?

• Free Ground Shipping: Available on orders over $100 within the contiguous U.S.

• Standard Shipping: Charges apply to orders under $100, based on UPS rates.

• Processing Time: Orders are processed Monday through Friday, with efforts to ship same day for orders placed under specific conditions.

For urgent orders, it’s recommended to contact Pinto Ranch directly to arrange expedited shipping.

4. What is Pinto Ranch’s return policy?

Returns are accepted within 30 days of purchase if the product is in new condition. Items must be unworn and in original packaging. For boots, they should not have been worn outside, and soles should be in new condition. Returning items in just the bootmaker’s box may incur a $20 replacement fee.

Customers can return items to any Pinto Ranch location by bringing a copy of the receipt. Alternatively, they can contact customer service for assistance with return labels.

5. How do I find the right size?

Pinto Ranch provides general fit information and size charts for various products. However, sizing may vary between brands. For specific questions or if you can’t find the chart for a particular brand, it’s advisable to contact Pinto Ranch’s customer service at 800-393-8001 to speak with an expert.

6. What should I expect from my new cowboy boots?

New cowboy boots should fit snugly, not tight, with plenty of wiggle room for your toes and a slight heel slip. Leather and exotic material boots will stretch and soften over time, conforming to your feet for a more comfortable fit. It’s normal for them to feel tight initially.

7. How do I care for my cowboy hat?

To maintain your cowboy hat’s shape and condition:

• Store it in a hat box to prevent dust and debris.

• Avoid placing it on a flat surface by the brim.

• Use a hat stand or hook for daily storage.

• Clean it with a soft brush or cloth after each wear.

• Keep it away from direct sunlight and heat to prevent damage.

Pinto Ranch offers quality hat care products to help maintain your hat’s pristine condition.

8. Does Pinto Ranch offer a catalog?

Pinto Ranch does not print a physical catalog. Their online store serves as a digital catalog of their inventory. However, they send out fashion mailers, special event, and sale notifications from time to time. To receive these updates, you can join their mailing list by filling out a form on their website or emailing your mailing information to store@pintoranch.com.

9. How can I contact Pinto Ranch customer service?

You can reach Pinto Ranch’s customer service via:

• Phone: 800-393-8001

• Email: store@pintoranch.com

Their customer service team is available to assist with orders, returns, and any other inquiries.